Dear Valued Customer,

In response to ongoing outbreak of novel Coronavirus in Wuhan, China from December 2019, please allow us
to take measures as follows.

1. Yamato Group Subsidiary Operations in China
Yamato Group’s subsidiary (Yamato International Logistics) will follow the instruction of the provincial
and municipal governments. (Please note that the business operation start time may change without
immediate notice.)

(1) Wuhan
Schedule to resume business from February 14.
(2) Other areas
Schedule to resume business from February 10.

2. China Inbound Shipments
Due to the effects of the novel coronavirus on flight schedules, capacities and handling operation, and
suspended operation in multiple provinces by China government, we kindly ask you to follow below
procedure for any China Inbound shipments:

(1) Please do not forward any shipment unless the shipper confirms that the consignee is able to accept
cargo and arrange custom clearance.
(2) In case confirmation is not received from the shipper, it is mandatory to check with the receiving
office in China and ask for approval/authorization to ship cargo.
(3) Please note that Hong Kong and Taiwan are excluded from above measures.

3. Other Shipment
Due to the rapidly changing situation, please anticipate unforeseen delays/charges despite the checks we
have in place for China inbound/outbound shipment as well as any other shipment to neighboring areas
that may affected.

We appreciate your appreciate and support for the current situation. For any inquiries please do not hesitate to
reach out to your sales representative.

Yamato Transport Europe B.V.
Capronilaan 22, 1119 NS SCHIPHOL-RIJK Netherlands
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