Reverse Logistics
Reverse Logistics is a supply chain that is dedicated to the reverse flow of products and materials for returns, repair, manufacture and/or recycling. It is the logistics process of removing new or used products from their initial point in a supply chain, such as returns from consumers, over stocked inventory, or outdated merchandise and redistributing them using disposition management rules that will result in maximized value at the end of the items original useful life.
The return process of the Product Lifecycle Management is separated in 7 sub-processes :
- Return Material Authorization (RMA) management
- Order management
- Inventory management
- Transport management
- Reverse handling
- VAL and VAS management
- Product management
Product Quality Management
Effective System for Recovery of Parts
For most manufacturers, quality management is crucial. Failure to take immediate and appropriate action for defective production can be directly linked to serious problems such as:
- Loss in production of defective parts
- Loss for recall
- Loss of sales opportunities
Yamato’s PQM (Parts Quality Management) is an effective system that assists engineers in recovery of parts, and enables customers to improve their recall rate through features such as “early detection”, “early recall”, and “early improvement”.
Benefits in using Yamato’s PQM system include:
- Secure web system for sharing shipping information globally and in real-time
- International tracking system
- Progress and analysis reports of recall process
- Fast and targeted delivery of defective parts to the contact person
